| FAQs |
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| 1.What kinds of products can you source? |
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| Almost anything! From small goods such as key rings to large items like Electronic Massage Chair. If you have an idea in mind, or a goal you want to achieve, please let us know. We will propose or design the right product within your budget and within your time frame to reach your objectives. |
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| 2.How can I get a quote? |
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Select the products that interest you from our product catalogue page; complete the Quotation Request Form detailing your product request including – product Name & Product Number, quantity, business address and contact details. This information is very important to help us work out the correct prices for you.
If you need your promotional items within 3 to 4 weeks for an upcoming event, please call us for honest advice as to whether the time frame is achievable. |
Call: 1300 661875 Sydney: 02 9958 7828 Adelaide: 08 8431 7290 |
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| 3. Is there a price indication under each item and is there a minimum order quantity for each item? |
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| The price indication is based on 5000 units per order per item. There is a minimum order quantity for each item. The more you order, the cheaper the price per unit will be. For example, you pay only 1/ 8 of the retail price if your order is above 100000 units. |
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| 4. Can I order clothing to be made as the sample I provide? |
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If you cannot find the right styles from our product catalogue for clothing, please send us a sample of the clothing you want. We can make it according your requirements, right down to your choice of the colour of fabrics, material compositions, style and sizes. You are most welcome to visit our Sydney show room to see the fabrics available and have a closer look at our clothing quality.
We can arrange to make the sample clothing for your final approval after you have confirmed the order with us. |
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| 5. What is the normal delivery time for Australian customers? |
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Please allow 6-8 weeks from sample approval for delivery in most cities in Australia for most promotional items. Lead times can vary depending on weather conditions, logistics, customs and the time of year. We do all we can to meet your delivery deadlines, but we accept no responsibility for circumstances beyond our control.
Please allow an extra 21 days for deliveries in July, December and during the Chinese New Year holiday. The workers in most factories take at least 3 weeks holiday for Spring Festival in China.
Please take all these into consideration. Placing your orders ahead of time is always a good idea. |
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| 6. If I am running out of time for my event, what should I do? |
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You may wish to save two weeks by replacing the pre-production sample with some jpg photo files of the completed sample. Please check carefully and approve promptly via email for quicker delivery.
You can speed up your orders by having your artwork ready in high resolution PDF files, quickly approving initial layout and completed sample in JPG photos, and then sending your remittance advice promptly. |
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| 7. Do you charge for artwork or set-up fees? |
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Our quote will specify if there is an artwork set up fee. There are no artwork set-up fees for a repeat order for the same product.
We are happy to discuss the positioning of your artwork with you to get it right at the beginning. Within two days of an order, our dedicated professional graphic designers will present you with a layout of your product in PDF file for your initial approval before we proceed with a pre-production sample.
Let us know if you need any changes. (Artwork fees and sample set-up fees may apply if an order is cancelled). |
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| 8. What are you artwork requirements? |
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| Ideally, original artwork requirements should be created with Illustrator or Corel Draw software programs. If you don’t have access to these programs, please supply us with your artwork in high resolution PDF or JPG files. To achieve optimal printing results, please provide us with the PMS colour code for your logo if it is other than white or black. |
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| 9. Can I have a sample before placing an order? Is there a sample fee? |
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There is a sample charge for most promotional items, which depends on the value of the product, plus postage fees. We will advise the sample fee via email when you need them. The sample fee is returned after you have placed an order with us. |
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| 10. What are the payment terms? |
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We accept direct deposit, electronic transfer, and payment by cheque. Payment terms are provided on the invoice. We accept 50% deposit with the balance payable 14 days after you have received your order. |
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| 11. What are your methods of delivery? What kinds of services can you provide for unpacking and delivery? |
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We can send your goods express in 3 to 4 weeks after sample approval at extra costs. This is cost effective only for small, lightweight products, such as non-woven promotional bags, EVA mouse pads, plastic pens, and plastic key rings. For bulky items, it is more cost effective to ship your order via sea freight in a 20ft container. |
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| 12. Is there a product warranty for electronic items? Can we get replacement for faulty products? |
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There is a 12 months product warranty for all electronic items. Please read the manual for further information. There is QC procedures in place in our cooperate factories to ensure every item is of high quality. Our
experienced QC staff will also re-check them before the products are packed. We guarantee to replace any faulty or damaged items made during the production or transportation process. The warranty is the same as if you purchase these items from Officeworks or Dick Smiths.
When the order is large - for example, more than 10,000 units per order - you pay only 30% to 40% of the retail price from an Australian electronic store, and you can get the most advanced version from the constantly upgrading global market. |
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| 13. What will happen if I receive some faulty products? |
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Hot Promotions Products Australia dealsdirectly with quality manufacturers who specialize in the products you require.
We have experienced inspectors working in our co-factories to ensure that your orders are taken good care of and all products reach high quality standards: including raw material selections, printing & embroidering, manufacturing and packaging processes. All of our electronic items have passed the International CE, SAA, TOHS, FCC World standards certifications. We will replace any faulty products made due to the production process. This is our promise to you! |
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| 14. Does Hot Promotions Products Australia have a loyalty program? |
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| Hot Promotions Products Australia rewards repeat customers. Contact us now to get more details. |
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| Contact Us To Print Your Own Promotional Item Now! |
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